Refund policy

Colouring Books

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

UK
To start a return, you can contact us at info@colouryourstreets.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@colouryourstreets.co.uk.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

USA
To start a return, you can contact us at info@colouryourstreets.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping will be at the customers' own expense.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@colouryourstreets.co.uk.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Colouring Biscuits

If you’re unhappy with any item you must notify us via email. Complaints should be sent immediately upon receipt of the product to info@colouryourstreets.co.uk. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion. We may ask that you send the product back to us and provide proof of postage so that we can fully determine the issue.